Crew Resource Management
Originating as ARM – Aircrew Resource Management in the mid 1980’s, we now see a more contemporary approach to this process, one which has been carefully developed to focus on human performance awareness, risk management, threat and error tools and team management requirements of the crew.
The operational environment in which we work is constantly changing and we need to be reminded of our limitations and responsibilities from time to time in a non punitive manner. This course is designed to assist you in this endeavor.
We must be aware that Crew Resource Management (CRM) is essential for, but does not only apply to a multi crew operation. As a single pilot it is still vital to understand and communicate well with your ground crew, ATC and any passengers/students/aircrew you are carrying.
You may also be aware of pending regulatory changes and we at the Civil Aviation Academy are geared to ensure you and your staff receive an understanding of those changes and put them into practice effectively.
Our courses will ensure that your business runs smoothly and efficiently and attracts customers that require the most exacting standards from their flight company. The course is open to all operators, staff (flight, administrative, engineering and operational) and students. Additionally the course is of value for all levels of management. We actively encourage management to attend (please note that course observation is not possible – everyone must participate). The course has been presented to varying groups including Rural Fire Service, Insurance Investigators/Agents, Government and Regulatory Bodies including fixed wing and rotary operations. With the topics detailed below ALL members of your workplace will ultimately benefit from any and all CRM training.
Course Modules
Twelve modules are covered in the course dependent on the length and individual needs of the organisation. These topics are:
- Introduction
Understanding what CRM entails, who is involved and what knowledge you will gain from the training. - Situational Awareness
Develop an understanding of the levels and factors that affect Situational Awareness. Spotting the “red flags” and finding ways to guard against the possible loss of Situational Awareness and improve your skills in this area. - Understanding Human Error
Explore the various types of unsafe acts, the error chain and “The Reason Model”. - Threat and Error Management
Develop active management to prevent threats degrading the level of safety. Use “tools” to prevent, monitor, detect and recover from errors. - Culture
Learn how to deal with professional, organizational and national cultures. See the benefits and potential threats of a cross cultural crew environment. - Crew Co-operation
CRM relates to ALL available resources of the system in which we operate. Types of leadership and leadership styles, barriers to effective teamwork and Authority Gradients are covered in this topic. - Stress and Fatigue Management
Learn how to deal with different levels of stress and understand how it affects our mental activity, managing stress in flight operations and recognizing the symptoms of fatigue and how to overcome them. - Automation
Learn how to optimize the use of automation and relative operational considerations. - Communication and Assertiveness
Develop effective communication skills and overcome the associated barriers. This topic includes many interactive sessions. - Decision Making
Learn how to make decisions and get some tips on making the right ones. Develop techniques on prioritizing decisions. - Risk Management
Understanding the risk and determining when risk becomes acceptable. - Conclusion
What has been learnt from the course and discussion on any CRM related issues that were present?
Please note slight variations apply to the modules above dependent on the number of days available for training.
As you can see our Crew Resource Management Course covers all the critical areas and will be of benefit to any team member that attends. It can be tailored to meet any of your company specific requirements.
Although originally developed by our CRM team for the aviation environment this course has applications in all industries and is designed to enable organisations to benefit from attendance on the course. All activities and concepts have wider applications than just the aviation industry and as such our course has been successfully developed with this in mind.
When deciding whom should attend these training sessions it is vital to acknowledge that the entire workforce from management to the newest apprentice on the ‘shop floor’ work together and must understand not only their roles in the greater picture but also the value of successful communication, leadership and interaction. It is therefore our recommendation that all of those who form part of the structure of the organisation participate and with this in mind we have various course formats available (see below).
Our facilitator guides the attendees through the course via a dynamic Power Point Presentation, with videoed scenarios and incidents. Interaction also plays a very important part of the course with various exercises and activities included to stimulate the participant’s mind allowing them to feel more comfortable asking questions about the scenarios or situations. Pre reading requirements are issued prior to attending the course.
A course schedule for our one day CRM Courses is included below for your information. Other courses can be scheduled as required and are programmed throughout the year. Please contact us for more information.
Duration & Cost
This course is available in three formats:
- Single Day Format
All the relevant topics are covered in a time frame that relieves the pressure of removing staff from duty for an extended period of time. This is the ideal ‘refresher’ or ‘introduction’ training for any organisation. Please contact one of our team to discuss further. - Two Day Format
The content is the same as the single day course. However, all topics are covered in greater detail. More time is allocated to interaction and a more hands-on approach is afforded to problem solving in the appropriate modules. This format is more suitable for upper level management, senior pilots and flight crew members and those with limited or no previous formal CRM experience. This our recommended format for most training if time available. - Five Day Format
The content remains the same however; this course is designed for those in senior management who will take responsibility for the ongoing CRM culture within the organisation and also those who will conduct in-house refresher training for their own organisations. These courses are only conducted on a demand basis and are critically analysed prior to each course to ensure it meets the ongoing demands of the organisation participating.
All tutorial courses, regardless of length, include:
- All course materials and activities;
- Comprehensive full colour workbook;
- Morning tea, afternoon tea and lunch are provided as part of the day;
- Certificate of completion.
If you would like to schedule a tutorial for your company, please contact us for details and pricing.
Correspondence Format
All topics as would be covered in the tutorial format are incorporated into a full colour workbook and read through by the participant. As you work through the workbook you are prompted to complete Review Questions (provided in a separate handout). These questions not only assist your knowledge of key competencies of the course but also ask for elaboration and discussion of concepts. These questions are then forwarded to our facilitators for marking where a feedback sheet is returned with a Certificate of Completion.
The cost for the correspondence course is $99.00 per person (includes GST) plus postage and handling.
Courses are issued in a variety of formats. Your organisation can elect to either standardise the format for all employees or simply list the format required when placing your order.
Formats available:
- Hard copy full colour bound workbook (workbooks are approx 100 pages and includes the review questions).
- CD-ROM – Includes a workbook in PDF format and review questions in word format.
- Via E-mail – Includes a workbook in PDF format and review questions in word format.
The full colour workbook will guide the participant to answer a series of questions at the end of each section. The review questions are open book. It takes approximately 6-7 hours to complete the correspondence course. Whilst doing the course, if the participant has any queries, they can contact us by email or phone (free call 1800 754 774) and their Facilitator will guide them through their query.
The correspondence course includes:
- The Course Workbook and set of Review Questions;
- Facilitator assistance whilst completing the course;
- Certificate of Completion plus a Feedback Sheet on the answers to the Review Questions.
Company Specific Training is also available please contact the office for more details.
